If you want us to look at messages that you have received to help you understand what the mail system is doing, you have to give us the bits of the message we need. We need the internet headers of the message you have received, in particular the bits that are usually hidden from you, and not always included when you forward a message.

We do not need the Subject or From address, neither of these fields appear in our log files. We do need the Message-Id, the Sender (which sometimes appears as Return-Path) and the Received lines.

You can provide this information easily

1. highlight the message in your Inbox listing
2. right-click with your mouse
3. Select Properties or Message Options in the pop-up menu
4. In the window that opens select Internet headers
5. Click in the data panel and type Ctrl-A by holding down the ctrl key, and pressing a. This will highlight and select all the text
6. Type Ctrl-C to copy it to your clipboard
7. You can now close the window, and paste the saved text into your mail to us