About SPAM

Webmail

Microsoft SBS

Answers in this category:
Basic Email
How do I configure my E-Mail program to access my mail?
Configuring for Outlook Express
Why does Outlook [Express] keep asking for my password?
Ive just upgraded to eudora 5.2 and now I cant pick up my mail but get ssl errors
Why does my deleted mail stay in my inbox rather than going into my deleted folder
The same messages appear again as new every time I log in with pop
Can I set up Automatic Replies and Vacation Messages?
How much mail can I keep in my IMAP folders?
What if someone sends me a huge attachment?
I'm over quota and now I can't delete anything to make space
How do I get rid of mail from my Trash folder
Vacation does not seem to be replying to mail I receive
Vacation is using a really strange address as the From in replies
Why can't I send mail to anyone but OA5, myself and my colleagues? [Relaying not allowed without authentication]
Mail to me is being bounced, help!
Which is better IMAP or POP3 -- my mailbox is whichever
My ISP blocks outgoing mail not sent through their servers
My mail is not arriving -- Help
Configuring Versamail on a Palm handheld
Why has SquirrelMail lost my configuration>
550 5.7.1 my.dom does not send mail through x.y.z.n, please discard What does this mean?
I keep getting bounces for SPAM I have not sent -- can you do something?
How do I turn off SPAM Filtering?
How can I see the mail coming in for my assistant when she's not in?
I get the message "Mailbox greylisted please try again later" when sending
I have a strange email, can you tell me what's going on please?

Answers in this category:
What about SPAM?
I don't want you to filter SPAM for me
Can't you just let all mail from <wherever> in?
So how do addresses get whitelisted?
I keep getting mail about {SPAM] which your filter isn't catching
Creating rules to use the X-Assp-Spam-Prob: heading
I already seem to have a SPAM rule. Where did that come from?
How do I stop my friend's mail being checked for SPAM?
I'm not getting my registration fromSKYPE, are you filtering?
I've forwarded mail from x@y to train the filter but it's still being marked as SPAM

REAL-TIME-BLACKHOLE Lists

ACTIVE SPAM FILTERS

SPAMMERS cheat, steal and lie. They use information provided for one purpose (such as buying something) to bombard you with undesired advertising. They find machines that are not fully guarded, and steal their processing and bandwidth to send out their messages. They pretend to be other people, or to have bought a mailbox on honestly run systems, causing distress to the net-users whose identity they have stolen.

Finding SPAM is not easy, but some general approaches work. There is a small risk of false positives, but that is better than the prospect of fifty unsolicited messages in one's mailbox each morning.

Most SPAM comes in from places that didn't ought to be sending mail directly. We buy a service from a company that tracks systems that are being used to send or relay SPAM, or which have been marked by the network owner as not legitimate mail sources. We use these realtime-blackhole-lists to block messages that have not been authenticated.

That means our customers can still connect, and using their password send mail, even from otherwise blocked sites, but no other messages will be accepted from such sites.

OA5 uses an anti-SPAM tool called ASSP which uses a 'Bayesean filter' to see if the message contains spam language or normal language. It has fairly good discrimination, and also blocks executable attachments, so the only way you can get a virus is by opening a .zip file and running what is inside.

See elsewhere for how to use this Creating rules to use the X-Assp-Spam-Prob: heading

The filter is based on analysing a lot of mail, both spam and not spam to work out which vocabulary indicates either type of message. If you get spam which the filter has not caught, we have feedback addresses spam@ns1.knots.net and realham@ns1.knots.net, or if you use IMAP you can file spam that gets through in <<other users>>/spam, and anything that comes through marked as SPAM which is not in <<other users>>/notspam, and this will help our filters adjust to make a better distinction.

These accept emails to adjust the filters in the obvious way --- things that come through marked SPAM which are not should go to not-spam, things that come through unmarked which are spam need to go to the spam address.

It only works properly if you can bounce or resend the mail to the appropriate address, in particular forwarding, either by inclusion, or as attachment is NOT helpful.

If you have a local webmail account you may subscribe to 2 additional folders 'user.spam' and 'user.not-spam' which are where some messages are collected before going into the feedback. You can then simply refile mail into those mail folders, rather than bouncing

When we file mail into your SPAM box we make sure it does not eat up your quota, so messages in the SPAM folder which are older than 3 days are deleted every morning. If you find something there that you want please make sure to move it to another mail folder.

If you get mail from a mailing list that always uses the same address to send to you we can add that to the database for you. Unfortunately some mailing lists change the sending address every message, making ity impossible to whitelist them.

This whitelisting lasts for 2 years from the last time you send to an address.

Some addresses are permanantly addred because we put them in with system privelage.

NB mail sent from your website does not add addresses to the whitelist

Some virus programs use addresses out of the address books they find on the machines they infect as the from address for sending out more virus copies. If they chose a whitelisted address to send from you are less protected.

As general advice, NEVER open unexpected attachments, and always keep your anti-virus software up to date (or start using linux or a Mac)

Please see Can I set up Automatic Replies and Vacation Messages? for how to get to it.

Also if you forward these spam messages to the email address spam at ns1.knots.net (address spelled out to stop machines picking it up) that will help train the sorting algorithn

Can I set up Automatic Replies and Vacation Messages?

To set up a filter, go to your normal webmail page and click on the Folders link. Create a new folder to store your spam temporarily. You will need to remember the name you give the folder. Try something like spam_store. Then go to this page:

 http://MY-DOMAIN/cgi-bin/websieve.pl

log in with the same username and password that you use for accessing webmail.

Now click on the "Advanced Options" button, set "activate script" to yes ( this turns mail filtering on ). Then click "Save Changes"

Now click the "Add Rule" button

In the top of the main section select the check box for "Use regular expressions"

In the next part of this section look for a field called "Field Name" in this box type X-Assp-Spam-Prob and in the "contains" box enter the following text, which means 1.0 or 0.6,0.7,0.8,0.9 ie what we believe is spam. Note the "\\." is two back-slashes and a single dot.

 (1\\.0)|(0\\.[6789])

This will start filtering your mail - Don't forget to check the spam store occasionally for non-spam, and then click show all, toggle all and delete in your spam_store mailbox to throw the unwanted mail away, as it's using space that you could be using for real mail.

The SPAM folder is automatically purged of old messages after three days. This is system-wide and cannot be varied for individual users

There is still a chance that legitimate mail might be filed here. We estimate the probability at less than 1 in 300 messages tagged as SPAM will be legitimate, but if you are expecting something and it has not arrived, check here.

You can whitelist your friends in 2 different ways

1. Send a mail to your friend. Provided you submit your mail through our server using authenticated SMTP, we will automatically pick up the fact that you've sent them mail, and add their address to the whitelist.
2. If you have a big list of friends and want to make sure they're all whitelisted, you can send mail to whitelist@ns1.knots.net with one mail address per line.
   
   Please Note, this address is also a SPAM-Trap -- if you mail to it without authenticated SMTP your email will go to feed our spam collection.

Once an address is whitelisted it will stay listed for 2 years from the last time you send it mail

On the contrary, the skype addresses we know about are all whitelisted ie:

• postmaster@share.skype.net
• customerservice@skype.com
• customerservice@skype.net
• help@skype.com
• help@skype.net
• info@share.skype.com
• info@share.skype.net
• info@skype.com
• info@skype.net
• info@skypeout.co.uk
• info@skypeout.com
• info@skypeout.net
• jobs@skype.net
• noreply@share.skype.net
• noreply@shared.skype.net
• noreply@skype.net
• postmaster@share.skype.net
• pstn-feedback@skype.com
• pstn-feedback@skype.net
• support@skype.com
• support@skype.net

In the meantime I can only conclude that they are increadibly bad at sending out their final signup mail, because we've looked on behalf of many customers for messages to them being classified as spam in error. We have noe ever found any --- it's almost as if they're not mailing to us!

If the sender is a read-only mailing list then you need to whitelist it by sending a TEXT ONLY email (ie not mixed text/html) to whitelist at ns1.knots.net with 1 address per line in the body every now and again.

Please remember that the sender will be found in the X-Assp-Envelope-From header line which you can find by inspecting the properties of the message

Answers in this category:
How do I access webmail
I can't see the recipients in my Sent Items Folder
What is difference between Sent and Sent Items on the webmail page
Can I automatically empty my trash folder
Why do replies to my webmail go to my default account
I use POP to pick up my mail, can I use WebMail?

You can find the webmail interface for yourdomain.com on

http://webmail.yourdomain.com

and use the account name and password you use to pick up your mail to read it directly from the server

Go to Options on the right-hand panel, then go to Personal Information

The Important line is e-mail address as this is sometimes different from the account name you used to connect to your mailbox, and the account-name is not always a valid email address. The other items are entirely discretionary.

Go to Options at the top of the page, then to "Folder Preferences" to set it.

The name "Sent Items" was chosen for compatibility with Outlook Express, which also uses that name.

If you have a folder called Sent, then you may at some time have used a different IMAP mail client to access your mailbox, and that client has a different idea about the name for the mailbox.

The IMAP account name used not to be a valid email address on this system, so replies are beimg sent to the default email address for your domain.

To fix this go to Options at the top of the webmail page, then click "Personal information" and make sure your email address is correctly set. You might like to set your name correctly while you are here too. You don't have to set reply-to if you set your email correctly, but you may if you wish.

You can use webmail to see messages that have not been downloaded yet, and to post, but things can get hairy when a POP download happens while you are doing things.

It's not reccomended unless you are travelling, and have switched off the machine that would otherwise download messages.

This is part of why we do not recommend use of POP3, the other being that SPAM is pre-sorted for you into your SPAM folder, and that is not accessible with POP3

Answers in this category:
What does the configuration look like?
Where do I configure SBS to send mail through the OA5 server?

A quick text picture should help


_____
     )________             +------------+                 +--------+
              )    SMTP    | OA5 Server |  SMTP or POP    |        |
  INTERNET     } < ----- > | DeSPAMing  |  -------------> | MS SBS |
      ________)            | DNSBL, SPF | <-------------  |        |
_____)                     | Greylisting|   SMTP AUTH     +--------+
                           | DNSSEC     |   (port 587)
                           +------------+


Typically the customer's SBS is behind a firewall which restricts SMTP 
(port 25) connexions to come from the OA5 Servers.

Incoming mail is directed through the OA5 servers by MX records in the DNS
where first level SPAM elimination is performed on the basis of RBL listings, 
SPF Failure, and Greylisting unknown senders (First message is given a 
"Sorry we're not ready" response --- if it's on a real mailserver, and not 
a spambot, it will try again 5 mins later.  Once a not-spam message has been 
received further messages come through without delay)

We also do a Baysian check on the contents, and a virus check with ClamAV.  
The results of the Baysian check are recorded in a new header 
"X-ASSP-SPAM: yes|no" and can be used to pre-file messages on receipt.  
We also block "Dangerous" attachments from senders who the recipient has 
not sent mail to and therefore whitelisted

The Baysian check relies in part on the customers sending mail out by way 
of our servers, and the incoming mail Baysian checks are skipped for mail 
from correspondents who customers have sent mail to.

THIS DOCUMENT CONTAINS NOTES FOR EXPERIENCED SYSTEM ADMINISTRATORS ONLY.

USE ENTIRELY AT YOUR OWN RISK.

You need to use SMTP-AUTH to ok your message to be relayed on to the final recipient.

You should connect to the OA5 server on port 587 (known as "submit")

doing this will ensure your correspondents are whitelisted when they reply to you, and their mail can bypass many of the anti-spam checks.

In SBS exchange system manager, there are 2 places to change things. Under connectors, delete Small Business SMTP connector (NB SBS 2003 only NOT 2000) if you're not using POP3 to pick up mail you can delete that connector as well This area does not exist in full exchange servers.

The real setup is under servers / server name / protocols / SMTP / Default SMTP Virtual server --- highlight, right-click and chose properties -- in the popup there are 4 tabs -- chose Delivery. On that page there are some buttons to let you complete the configuration:

Outbound Security sets the username and password (select basic security),
Outbound Connection for the port (change to 587, default is 25)
Advanced to set the host to connect to (mail.oa5.com).

You can also have 5 real mailboxes, that is addresses that you can seperately control. These can be

Aliases

where you redirect the mail to an existing mailbox elsewhere (eg an aol account)

Mailboxes

We can provide you with IMAP or POP3 maildrops, where you can connect to pick up your mail.

The setup differs between mail programs, but some things are fixed, while there are some settings which are only decorative. in particular the following settings can be made in the account configuration on most mailers.

Mailbox type: Choose IMAP OA5 supports both IMAP and POP3 but we recommend IMAP

Mailbox server This will be IMAP.MYDOMAIN irrespective of what was chosen above

SMTP Server SMTP.MYDOMAIN

SMTP Port 587 (Email submiussion --- this requires authentication)

Email address ME@MYDOMAIN tell OA5 what to set up.

Account Name ME@MYDOMAIN this is the same as your full email address

Password Also notified from OA5 initially

Authenticate SMTP yes but not with Microsoft authentication

USE SSL is optional OA5 uses a certificate it created itself, as this is only to provide privacy,

OUTLOOK EXP|RESS USERS

From the menus select: Tools->Accounts...

Now select [Add->Mail..].

In the [Display name...] field enter your preferred account name eg: simon@mydom.co.uk

Now press Next>

Select the field [I already have an e-mail address that I'd like to use] or [Enter the address you would like to use] (depending on the version of the program). and enter in the field: E-mail address: simon@mydom.co.uk

Now press Next>

From the [My incoming mail server is a] field, select either IMAP or POP (both will work see elsewhere for a discussion on which you might want) in general we recommend IMAP

In the [Incoming mail (POP3, IMAP or HTTP) server] field enter imap.mydom.co.uk and in the [Outgoing mail (SMTP) server] enter smtp.mydom.co.uk

Now press Next>

Enter in Account name: your account name eg simon@mydom (your full email address) and in the [Password] field the password that was emailed to you separately
password

Leave selected (or select) [Remember password] This will save you getting prompted each time for it.

DO NOT SELECT [Log on using Secure Password Authentication (SPA)] this MUST NOT BE SELECTED! It is only for talking to Microsoft servers

Now press Next>

This should finish the account setup, and return you to the window that you started with from Tools->Accounts

YOU ARE NOT FINISHED YET!!!!

Now select (right click) the newly created account, which is likely to be called
imap.mydom.co.uk
and select [Properties]
On the [General] tab, change the top most field [Mail Account] to
me@mydom.co.uk )substitute your own mail address)
then change the [Name] field to eg Simon Earthrowl
Leave the [Include this account when receiving mail or synchronizing] selected
Now select the [Servers] tab
Select [My server requires authentication] box, then press [Settings]...
Ensure that the [Use same settings as my incoming mail server] is set.
Select the [Connection] tab, and set your preference there.

On the [Advanced] tab change the SMTP Port to 587.

Port 587 is the port for mail submission, it also works round the port 25 blocks put up by AOL, BT, freeserve and other providers. We do not accept mail for forwarding that is not authenticated, so if you get this wrong, you will be able to send mail to us, and other mailboxes locally, but not to people whose mail is elsewhere eg yahoo or google.

Press [Apply], then [OK]

Well Done!

Again select the properties of your account, when the window appears, select the IMAP tab at the top right.

Make sure "Root folder path" is empty

Check "Store Special Folders on the IMAP Server" these should be "Sent Items" and "Trash" respectively

Click "Apply" and/or "OK" and you are done with this panel

Now go to Tools -- Options

in the General settings select the Send/Receive Tab, and set "Check every" to 30 minutes

Save that and you are done

1 Your password is wrong

2 Your mailer is hammering at the mail server, and the server is throwing you off to make way for more reasonable users.

The mailbox server is configured to throw off users who reconnect unreasonably fast -- We recommend you set your system to check for new mail at between 15 and 60 minute intervals. If you set for every 2 minutes, your mailer is quite likely to lock up fetching the next message, while you're still reading your last message. The minimum check period you should set is 3 minutes.

    then set secure sockets when receiving to "Never"

Note: there may be other ways to fix this problem...

IMAP servers implement a delete comand by marking the message as deleted but do nothing further, they make it unreadable, unless you undelete it again.

To get rid of deleted messages uou have to purge or expunge the mailbox. Many mail programs have a setting to "purge on close" which cleans up as you log off.

      http://www.yourdomain/cgi-bin/websieve.pl

NB substitute your own domain name for "yourdomain" in the above url

Just one warning though! You need your password to access this tool, and if you set it the wrong way, the tool will throw away all your email. Since it needs your password, we take no responsibility whatsoever for how you set up your filtering. In particular if you lose mail, it's not OA5's problem.

The system also looks at the time you have configured, and will only send one message to any sender no matter how many mails they send you in that period.

There is a limit of 150 Megabytes on your mailstore. That's 450 novels!

Of course you can also archive old messages onto your local computer, either because they're getting old, and you don't need those messages so much, or to make space for someone to send you one PowerPoint Presentation :-)

When you do reach the limit, new messages will hang around for 3 days in case you free up some space. If you don't they will be returned to sender.

Of course you may want to keep your current mail on line to access from anywhere. If there is not enough storage for what you need, the limit can be increased for a fee. Contact salesAToa5DOTcom

You will not be able to recieve anything else until you have deleted it, as you will then be over quota

Outlook [Express] "deletes" mail by making a copy in the TRASH folder, and marking the original as deleted, making the problem worse when you're trying to get back some space.

To permanantly delete messages, from Outlook, without making copies in the TRASH folder, select the messages you want to get rid of, then holding down the <Shift> key on your keyboard, press the <delete> key. You will be asked to confirm that you really want to permanantly delete the messages.

Don't forget you can copy messages from your IMAP folders to folders on your local disk before you delete them from your IMAP folder

The space they take there still counts against your quota, so you may want to get rid of them quickly.

There are 3 seperate answers here, one for a "Quick Fix", one for the general answer in Webmail, and one for the general answer for outlook

In Outlook (Express) you can get rid of things easily, from any folder.

Select the folder in the left hand folder list, and when the folder listing is displayed, select the messages you want to get rid of.

If you want to get rid of them all, click on any message, then press [ctrl]-A to select all messages

Then press [Shift]-Delete, you will be asked if you really want to permanantly delete the selected messages

In webmail you need to mark the messages in the Trash folder for deletion

Click on Trash in the folder list on the left pane, and when the folder contents are displayed click [Toggle All] to select all messages, then [Delete]

Outlook can be set to tidy up when you log off by emptying the Trash folder automatically

**** Need text here ****

First off one of the "vacation addresses" has to appear in the 'To' or 'Cc' lines in the message, to trigger a reply.

Next the message has to come from an address which has not sent to you in 'n' days of the vacation script running --- every time a response is sent, the address is saved, and not replied to again for the 'n' days you set, so only new correspondants get sent the message

Finally you have to turn on scripts under the advanced menu before it will run

The first address in this list will be used as the From adderess in the reply

By the way -- the sender of the vacation message is '<>' the magic address used by the mail system for information messages. Some broken mail systems do not accept mail from '<>' so not all vacation messages will get through

This means that somehow you've not checked "Server requires authentication" on your outgiong SMTP connexion, see How do I configure my E-Mail program to access my mail? and Configuring for Outlook Express

Message appears to be unsolicited

This never happens to someone you have sent mail to through OA5. These respondants are whitelisted So how do addresses get whitelisted?

The difference is where the messages are stored. with POP3 you copy the message to your local PC and delete it from the server, either immeadiatly, or after a few days depending on how you have things configured. This means it's not there for your other PC/handheld.

With IMAP the messages stay on the server, and are fetched on an as-needed basis, and you can have folders on the server. You can have local copies by synchronising your folders to your pc, and then work off-line and re-synchronise when you next connect. This is often the best way to work.

An advantage of IMAP is that you can use websieve to pre-file messages as they are delivered into different folders.

The big benefit of IMAP is that you can use any browser and webmail to pick up your email when you are out of the office, your mail is not on the pc locked in your office.

That port is 587

When you set up your mail you should set this as the submission port for SMTP on SMTP.your.dom.ain

Outlook is rather sub-standard in that it does not notify you when the server tells it that you are running out of space. The server is configured to notify you when you go over 80%.

You can check your quota, using the websieve tool Can I set up Automatic Replies and Vacation Messages?

Why does my deleted mail stay in my inbox rather than going into my deleted folder

If you're a pop3 user, you've probably set up (or not unset) your POP client to leave a copy of your mail on the server, and this is a different symptom from The same messages appear again as new every time I log in with pop but you should again unset the flag to download and delete your incoming mail. (details in the link)

Normally POP3 mailboxes do not run into this problem

Versamail can support up to eight accounts, so you can probably install other services alongside mail from your private mailbox. Again we're only going to look at setting up to connect to your mailbox on the OA5 service.

We will be setting up a Network mail account, rather than a synchronise-only account. Synchronise-only applies to mail accounts which you use with HotSync, which rather misses the point we think.

Select Menu > Accounts > Account Setup > New
Give your account a name that makes sense to you --- this is only an aide-memoir
Select Mail Service > Other
Select Protocol > IMAP
Do NOT check Synchronise only Account

Tap Next

Next put in the Username and password. Remember that the username is the account name provided to you by OA5, not your email address

Tap next

Now put in your email address
The server address will be imap.YOURDOMAIN (substitute your domain name for YOURDOMAIN)
The smtp server will be smtp.YOURDOMAIN
Tap Next

Tap Next again to set additional parameters

We SUGGEST you set
Get unread mail only
Don't set delete on server, unless your palm is going to be your only mail reader
Don't check use secure connection

The default 5kb maximum message size is reasonable for text messages, you might want to go to 10kb if most people sendyou HTML mail, or 20kb if they send you Misrosoft HTML from Outlook

Tap Next

Set your Name as you want it to be seen by those you send mail to
You can leave reply-to blank, as you have already set your From address correctly
You might want to send yourself a bcc of every message you send, so that you have a record of the mail you sent on the server.

Tap Next

You can now set up a signature. It's often a good idea to give people a phone number, and or postal address

Tap Next

This is important
Set the port number to 587
Set My server requires authentication (ESMTP)
Your account name and password should be copied from the imap server settings if not you will have to enter them again

Tap Done

Unfortunately that's not all.

When you are over quota, and you open a file to write to it, the file is emptied so that you can put new information in it. If you are over quota though, the system prevents you from writing anything, so when you close the file it has shrunk to zero length.

You can either delete some files from your website, or call OA5 on +44-1279-843147 about extending your hosting packager.

When you get error messages containing something like:

There are two possible explanations

1. Someone (probably a virus) is using your e-mail address to send mail / virii / SPAM / Phishing as though you had sent it (not something one wants at all) or
2. You did sent the mail yourself, but not from anywhere we had configured for anti-spoofing. Please see How do I configure my E-Mail program to access my mail? about connecting to our servers on port 587, to send mail -- you can do this from anywhere you have a connexion, even if the ISP blocks access to port 25 (the normal mail-send port)

The messages that trigger these failures are generated by spam-send programs, which generate from addresses, which sometimes are the addresses of our customers. The source machines are usually on dialup / dynamic Broadband and it's relatively easy for a responsible ISP to refuse them before they get into the email system. For instance while writing this note OA5 blocked SPAM attempts --- the sending system connected, but did not log in to send mail (as you our customers do)

Sep-29-06 14:01:22 201.40.0.122 BL <archimedesbethel@royalcaribbeanonline.c >| unchecked (RBL Dropped)
Sep-29-06 14:01:23 24.170.25.246 BL <gthpofth@rr.com> >| unchecked (RBL Dropped)
Sep-29-06 14:01:24 201.40.0.122 BL <arabychesterton@roulette.org> >| unchecked (RBL Dropped)
Sep-29-06 14:01:36 204.11.103.232 BL <zoe@stilodoroto.com> >| unchecked (RBL Dropped)
Sep-29-06 14:01:39 66.218.17.140 BL <darling2plc@earthlink.net> >| unchecked (RBL Dropped)

This sort of block deals with a lot of SPAM. The next thing is checking what machine is sending the mail. We use a system called SPF to publish which machines are places where your (the sender's) domain will send mail from. When mail comes from somewhere else then it should be refused. Again from our logs:
Sep-29-06 14:03:08 212.159.14.132 SPF <AlertsBR@xxxxxxxxx.Org> >| AlertsBR@xxxxxxxxx.Org (SPF Dropped)

The limit is with the thousands of other systems out there, most of which don't make these checks, and return error messages to the purported sender (you)

You can change this script by logging on (with the same username and password as your email to

    http://imap.YOURDOMAIN/cgi-bin/websieve.pl

where YOURDOMAIN is the same as the domain part of your email address, after the '@' sign.

In the Advanced tab you can turn the script entirely

If your mail client can't do it then yoi can do it through the websieve interface at http://imap.<mydomain>/cgi-bin/websieve.pl using her username and password

You will then have to subscribe to those mailboxes under the "other users" hierarchy to see them (right click on your folders, and select 'IMAP Folders' if you use Outlook / Outlook Express)

The UGLY way is to add her account as an extra account in your email. This has one advantage in that you can reply 'as her,' but will considerably increase the system load

If you want us to look at messages that you have received to help you understand what the mail system is doing, you have to give us the bits of the message we need. We need the internet headers of the message you have received, in particular the bits that are usually hidden from you, and not always included when you forward a message.

We do not need the Subject or From address, neither of these fields appear in our log files. We do need the Message-Id, the Sender (which sometimes appears as Return-Path) and the Received lines.

You can provide this information easily

1. highlight the message in your Inbox listing
2. right-click with your mouse
3. Select Properties or Message Options in the pop-up menu
4. In the window that opens select Internet headers
5. Click in the data panel and type Ctrl-A by holding down the ctrl key, and pressing a. This will highlight and select all the text
6. Type Ctrl-C to copy it to your clipboard
7. You can now close the window, and paste the saved text into your mail to us